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The CTO’s ultimate vendor red flags - 22 hard signals to kill bad deals early

July 24, 2025
The CTO’s ultimate vendor red flags - 22 hard signals to kill bad deals earlyThe CTO’s ultimate vendor red flags - 22 hard signals to kill bad deals early

Let’s dive in

CTOs don’t buy code without risk

And too often, they buy it blind.

31% of software projects get canned. Over half blow past deadlines or budgets. Not because tech is hard (it is), but because early warnings go unheeded. 

Nike lost $100M on a supply chain rollout gone sideways. CrowdStrike’s 2024 patch shut down millions of systems. A Berlin startup Flux burned through €155K building a modular messaging client, but never made it past beta. Different companies met the same root cause: polished sales but broken delivery.

A red flag radar we offer is built from the real messes, covering 22 hard signals that separate confident promises from accountable partners. You’ll find these red flags in early sales calls, vague proposals, rushed estimates, and evasive answers from potential partners.

Business and domain fit

Signal
Probe
Fail story
1
One-size-fits-all pitch: The vendor pitches a generic solution that could apply to anyone
“Show same-stack, same-industry project scope evolution.”
Nike-i2: $100M in lost sales when supply chain software didn’t fit real inventory flows.
2
Superficial discovery: They offer a fixed quote after a short call, without investing time in understanding your users, edge cases, or internal constraints.
“Before pricing, what scope artifacts do you deliver?”
McKinsey: Shallow discovery adds 15% overruns yearly; scope creep guaranteed.
3
No KPI link: The vendor focuses only on technology or features and can’t connect past work to clear business outcomes like revenue, churn, or efficiency.
“Which business KPI improved last client?”
Almost every fiasco ignored ROI: lots of tech talk, zero business proof.

SMB story: Berlin SaaS paid €120K to a developer shop that promised a fast MVP. The vendor ghosted halfway through: no code handover, no IP agreement. To fix it, the founders had to hire another team and spend an extra €70K just to clean up and rebuild from scratch.

Technical depth and delivery

When architecture is hand-waved, delivery metrics are missing, and timelines sound too good, it's a risk in disguise.

Signal
Probe
Fail story
4
No technical proof: The vendor won’t share a recent repository or code sample even under NDA, making hidden tech debt a real risk.
“May we run static analysis on a recent repository under NDA?”
SAP-WM lawsuit resulted in $500M wasted from hidden tech debt no one spotted in time.
5
No delivery metrics: They can’t show lead time, change failure rate, or recent sprint data, which is a red flag for process immaturity.
“Show recent sprint burndowns, lead time, CFR metrics.”
CrowdStrike 2024 issue, rushed delivery, no guardrails → $5B+ outage fallout.
6
Unrealistic schedules: They promise fast delivery without explaining assumptions, constraints, or dependencies.
“What assumptions and constraints shape this estimate?”
Most rescues start with over-promised timelines and missed delivery.
7
High staff churn: The vendor cycles through developers frequently, which often results in lost context, velocity resets, and constant retraining.
“What’s your 12-month attrition rate? Who’s locked in for 6 months?”
Developer churn >20% disrupts roadmap continuity.
8
Cookie-cutter solutions: They reuse the same architecture and modules for every project, regardless of unique needs or stack.
“Can you show custom modules or unique integrations from your last 3 builds?”
Clone code = hidden rework. Generic modules rarely fit exact needs.

TYMIQ case snapshots - technical depth in practice

“When we inherited a failing ATC system, the prior vendor left behind a .NET Framework repository, no tests, and undocumented logic. We rebuilt the platform on .NET Core with zero downtime across multiple live airports.”

Result:

Full service continuity, modernized stack, no service gaps.

“A legacy logistics system was causing 20-second dashboard delays across thousands of cargo events. We reengineered the platform while it stayed fully operational with no port disruptions.”

Result:

Sub-second performance, full 24/7 uptime, clean transition to scalable infra.

What to do next

  • Ask for real metrics: burndown velocity, DORA benchmarks, defect density.
  • Check if their estimates include QA, integration, and ramp-up, not just build time.
  • If the team composition changes weekly, so will your timeline.

Pro tip: A confident vendor shares delivery metrics upfront: a risky one hides behind vague Gantt charts.

Communication and culture

You’re not buying just code, you’re buying collaboration. Misaligned communication derails even technically strong vendors with poor cadence, defensive posture, or unclear ownership.

Signal
Probe
Fail story
9
Ghosting pre-sale: The vendor is slow to respond or unclear during early conversations.
“What’s your default status cadence? Who’s the delivery PM?”
If they’re slow now, they’ll be slower mid-sprint. Communication lag kills velocity.
10
No single escalation path: No one clearly owns delivery; responsibility gets diluted across roles or firms.
“Who owns day-to-day delivery accountability?”
Healthcare.gov — 55 vendors, no clear integrator. Result: public failure.
11
Cultural mismatch: Team dynamics don’t align, with signs including defensiveness, rigid roles, or lack of curiosity.
“Describe a recent client conflict and how your team resolved it.”
Defensive postures and rigid silos create silent delays and stakeholder distrust.
12
Defensive answers: Pushback or evasion when asked for proof, clarity, or accountability.
“How do you back up bold claims or performance promises?”
The moment a vendor flinches at scrutiny, start watching for gaps they’re hiding.

TYMIQ case snapshots - communication that scales

“For over 9 years, we’ve delivered and maintained a fault-tolerant system serving 100+ enterprise clients. There’s a reason: shared Jira boards, integrated Slack workflows, and 24/7 on-call processes.”

Result:

Zero failed releases, enterprise-grade stability, ongoing stakeholder trust.

“Across 200+ joint projects, we embedded directly into Soxes' pipelines: joint CI/CD, DevOps, QA, and even product planning. Every ticket had shared context.”

Result:

Decade-long trust, zero knowledge loss between handoffs, parallel accountability.

What to do next

  • Ensure you meet the actual PM, not just a salesperson.
  • Ask how escalation happens when deliverables fall behind.
  • Don’t overlook tone: defensive, unclear, or vague vendors tend to collapse under delivery stress.

Pro tip: Great vendors communicate like internal teams, asynchronously, transparently, and proactively. If your Slack stays silent, your roadmap will too.

Security and intellectual property

You can outsource development but not accountability. Poor security posture or unclear IP terms expose your business to regulatory fines, data loss, and future lock-in.

Signal
Probe
Fail story
13
No security certificates: The vendor lacks formal proof of security hygiene: no SOC 2, ISO 27001, or recent penetration test.
“Can you share your SOC 2, ISO 27001, or last pen test?”
Target (2013): A third-party HVAC vendor was the breach point led to $61M+ in losses.
14
No incident history: The vendor has no past incident data, which often means no process for handling them.
“Describe your last severity-1 incident and what changed.”
If your project is their first breach test, you’re the experiment.
15
Vague IP clauses: The contract lacks clear ownership terms for source code, documentation, and deployment rights.
“Who owns source code day one? What’s the escrow protocol?”
Waste Management vs. SAP: A $100M legal battle over unclear IP ownership.

TYMIQ case snapshots - risk-proof delivery

“When we inherited an abandoned ATC display platform, there was no security compliance, no access protocol, and the original vendor had locked repository credentials.”

Fix:

We established secure GitOps with permissioned access, rebuilt the environment with audit trails, and ensured IP ownership transitioned to the client from day one.

“Handling real-time emergency alerts across multiple municipalities demands rock-solid security. All work undergoes quarterly pen testing, full audit logging, and internal security code reviews.”

Result:

Over 9 years of uptime without a single critical vulnerability or compliance incident.

What to do next

  • Require up-to-date security certifications, not “in progress” ones.
  • Lock down source code rights in contract language before sprint one.
  • Ask how incident response gets triggered and who calls it.

Pro tip: Good vendors brag about their security history. Bad ones say “trust us.” 

Financial and contract

Financial opacity, vague scopes, and missing exit plans turn minor vendor issues into full-blown liabilities.

Signal
Probe
Fail story
16
No financial transparency: The vendor avoids sharing financial basics like profit and loss or insurance.
“Can you NDA your last 2-year P&L and insurance certificate?”
Insolvent vendors often disappear mid-project and leave you holding the bag.
17
Thin bench: The delivery team is too lean to absorb attrition or emergencies.
“If your lead quits mid-project, who replaces them?”
A team of one means a single illness or resignation stalls delivery.
18
Vague SOW: Deliverables aren’t tied to milestones, or “agile flexibility” becomes a smokescreen.
“Please list each deliverable tied to payment milestones.”
31% of project failures stem from unclear or shifting scope.
19
Surprise discounts: Big markdowns appear early and with no clear reason.
“What’s the logic behind this discount?”
Morgan Stanley (2016): A vague contract let a vendor subcontract data destruction without oversight. Improper handling led to a massive data breach and over $100M in penalties
20
Hidden change orders: Scope change becomes a revenue engine instead of a managed exception.
“Can you share your most recent scope change and how it was handled?”
Fuzzy SOWs create revenue backdoors.
21
No exit clause: The contract doesn’t define how offboarding or knowledge transfer happens.
“What’s your standard offboarding plan and timeline?”
Switching midstream often doubles total cost due to retraining and rewrites.
22
Bad reviews: The vendor has unresolved negative sentiment from ex-clients or employees.
“We’ve seen some concerns on Glassdoor/G2 — can you walk us through them?”
Consistent negative sentiment, whether from employees or clients, usually signals deeper issues in delivery culture, retention, or transparency. If it's visible to you, it’s visible to everyone. Ignoring it means signing up for known risks.

TYMIQ case snapshots - contract clarity in action

“When rebuilding the port’s legacy cargo tracking system, we tied every deliverable to payment down to feature-level acceptance. This eliminated disputes and helped us hit rollout deadlines across 3 logistics zones.”

Result:

Zero change orders, and uninterrupted delivery during live operations.

“With over 200 projects delivered jointly, our contracts with Soxes define shared CI/CD processes, IP ownership, and escalation paths. Every repository is co-managed, every sprint milestone shared, which resulted in no handovers lost in translation.”

Lesson:

Governance clarity beats control battles.

What to do next

  • Make the exit clause a line-item, not an afterthought.
  • Tie each milestone to a tangible delivery.
  • Ask what happens if timelines slip.

Pro tip: If the contract says “Agile-based pricing” but offers no accountability language, assume the vendor has done this before.

How to use this checklist

You don’t need 22 out of 22 to walk away. Just three 4s or 5s on severity? That’s your cue.

This is about pattern recognition. Most bad vendor stories follow the same plot:

A rushed decision. A few ignored flags. A mounting pile of small misses that becomes a big failure.

This checklist is how you stop that script from repeating on your watch.

How to use in practice

  • Pick your must-have 10. Every org is different, but vague SOWs, weak delivery history, and missing KPIs are nearly universal no-gos.
  • Rate severity from 1 to 5 points for each red flag.
  • Flag ≥3 scores of 4 or higher? You need a new finalist.
  • Still unsure? Run a short paid pilot with exit rights and vet outcomes, not promises.

Founder tip

A smart vendor choice isn’t just about saving budget. It’s how you protect roadmap continuity, your team’s bandwidth, and the trust your customers place in your brand. In 2025, that’s real strategic insurance.

Ready to stop gambling on vendors? Hire TYMIQ - a software development and reengineering team with 20+ years of experience.
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